FAQ - questions we're asked regularly.


Q 1. What's so different about the Zing brand?


Our brand was established many years ago after our founder Kirsty developed sensitivities in pregnancy and later her son Kirk developed asthma which was triggered by synthetics. Kirsty was surprised to discover that most brands use synthetic ingredients particularly fragrance oils and started making her own stuff.

We seek to make our products as pure and as safe as they can possibly be. All formulae use naturally sourced bases and fragrances (sublime essential oils which are botanically sourced unlike most synthetic options). 


We make all our own products in our own open door studio workshop. Come in and see what we're doing; we've nothing to hide. Most brands outsource production.

We're the only eco brand we know of to have commissioned extensive purity testing - successfully, to make sure the ingredients we're buying and the processes we're using ensure the safest end products for our customers. We continue to extend our research in this field on an ongoing basis.

Q 2. Are your perfumes totally Organic?

A. Our Aromasoar perfumes and Eastern Promise Colognes are all made from 100% Certified Organic Ingredients. If you're having a bespoke perfume made you might select some that are non organic and we'll let you know. We source around 90% of our perfumery organic essential oils from organic essential oil brands of the highest repute.

Q 3. I buy Soy Wax candles elsewhere. They're much healthier right?

A: Well in principle they're vastly safer than petrochemical based candles, however the vast majority of Soy wax candles are still fragranced artifically using, you've guessed it...synthetic fragrance oils, making the candle no safer than a petrochemical based one! 

Q 4. Seriously I'm confused now. How do I know your candles are any safer than most others? 

A: In addition to providing full transparency and access to our ingredients and methods in an open door workshop, we're developing a more stringent sourcing procedure for our supplies. We're also working with the Department of Pure and Applied Chemistry at the University of Strathclyde in Glasgow to take a number of steps to help satisfy us that our products are the safest on the market. Through chemical analysis of a wide range of samples they've already concluded that our products contain waxes and fragrances (pure essential oils) consistent with ingredients of a botanical source. A different blueprint appears in candles which have let's say used a petrochemical based wax and/or synthetic fragrances. The department has also taken a wide range of samples of our waxes/essential oil blends/handling and storage equipment/finished products and shown them to be free of phthalates which are commonly found in synthetic fragrance oils and have sometimes been found in adulterated pure essential oils. Synthetic fragrance oils and phthalates are now strongly linked to cancer, asthma, autism, birth defects and endocrine disruption. Additionally In a short term project one of the students was also asked to determine the products are free 'of the most dangerous chemicals in pregnancy for the developing foetus'. We didn't know what he would be looking for but we later learned he'd compiled a list of the best known teratogens and found our products to be free of these!.We continue to work with The Department on a long term basis on a number of projects as we move towards establishing a standard operating procedure.

Q 5. Are you candles totally Organic?

A. No. The candles themselves are not entirely Organic as the greatest weight of the candle is is the soy wax which is impossible to source in a certified Organic format. We do not class or ever declare our candles to be Organic per se for this reason. However we use a wide selection of Certified Organic Essential Oils in our candles. If you want assurance that your particular candle uses purely organic essential oils then do speak with us. We may need to charge a supplement in this case depending upon the cost involved.

Q 6. Why can't you do me a coloured candle?

A. It's virtually impossible to colour candle wax satisfactorily using natural ingredients. That's why when you see candles in an array of colours they will be usually dyed using synthetic dyes. We feel our natural ivory toned wax looks pleasing anyway.

Q 7. Are your candles approved by any certification body? 

A. No. However we have plans to have them certified natural by Ecocert in 2018.

Q 8. Are your products Vegan?

A: Our candles and Spa/Spritzaroma Room and Pillow Mists are all Vegan friendly. We use beeswax in our Aromasoar Solid Organic Perfumes and Eastern Promise Solid Organic Colognes as a hardening agent. All of our Aromachefery Gourmet Seasonings and Nectars are Vegan friendly. 

Q 9. I hear that even essential oils can be allergenic?

A. Absolutely right! We have carefully formulated our candles, room and linen mists and perfumes to be low in allergens. We consider our all botanical products to be relatively subtle but safe. There's one piece of legislation for candles/home fragrancing and a different one for skincare (in our case mostly perfumes). You may see allergen information on our candles and home fragrancing products (EU legislation). These allergens are naturally occurring components of botanically sourced pure essential oils.

With our perfumes we take our products through a cosmetic safety analysis process by a leading skincare lab. We are required to list all ingredients including the allergens present in the essential oils at over 0.001%. Manufacturers of perfumes using synthetic fragrance don't have to declare what their fragrance is. If you see the words parfum, aroma or fragrance it is very likely that synthetics are being used as you wouldn't need to use any of these terms if your product was fragranced only with pure essential oils.

Q 10. I'm pregnant and want to be sure the baby is safe. Are your candles safe in pregnancy? 

A: We believe our Nurturing Pregnancy Candles are of the safest available in pregnancy. We've devised this collection using different essential oil aroma blends for each stage of pregnancy. Some essential oils are contraindicated in pregnancy generally or at particular stages, and we believe we're the first brand to take note of this. To this day most candles contain synthetic waxes and fragrances and even most 'natural' brands use plant wax but still use synthetic fragrance oils. It's now recognised that synthetic waxes and fragrances along with the phthalates commonly included in these, can actually cause autism, birth defects and endocrine disruption. See Q.4. above regarding how we've had our products tested phthalates free and how our products display a fingerprint consistent with ingredients of a botanical source. Whilst pregnant your sense of smell is enhanced and that's why our Pregnancy Collection is more subtly fragranced than our regular candle collections. For those more sensitive or if you've had problems in pregnancy before and want to be ultra safe, we're happy to make an unscented candle for you. If you have particular concerns do please consult a medical professional.

If you'd like any more information or a chat please email us or give us a ring. Kirsty will be able to chat directly and on a personal level with you.