I'm always taken aback at the consideration a man takes in choosing a fragrance for his partner. We take a lot of time together discussing options and sniffing essential oils and absolutes in the workshop. And it's often clear in the mist of his eyes the raw affection he holds for his lover in the memory evoked by an aroma. In less than a second he's transported elsewhere. I love this aspect of my work; the ability to bring pure joy to people, to help people re connect and for me the chance to learn more about what I do. The true magic is the people I interact with in the workshop and their candour regarding all aspects of the business. How can you improve what you do if you aren't facing your customer? I'm lucky to be able to do just that on a daily basis.